Fast food and counter workers perform duties such as taking orders and serving food and beverages. Serve customers at the counter or from a steam table. May take payment. May prepare food and beverages.
Communicate with customers regarding orders, comments, and complaints.
Accept payment from customers, and make change as necessary.
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Balance receipts and payments in cash registers.
Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
Clean and organize eating, service, and kitchen areas.
Monitor and order supplies or food items and restock as necessary to maintain inventory.
Brew coffee and tea, and fill containers with requested beverages.
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Collect and return dirty dishes to the kitchen for washing.
Wash dishes, glassware, and silverware after meals.
Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Notify kitchen personnel of shortages or special orders.
Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
Replenish foods at serving stations.
Perform personnel activities such as supervising and training employees.
Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Distribute food to servers.
Set up dining areas for meals and clear them following meals.
Add relishes and garnishes to food orders, according to instructions.
Deliver orders to kitchens, and pick up and serve food when it is ready.
Arrange tables and decorations according to instructions.
Plan, prepare, and deliver meals to individuals with special dietary needs.
Arrange reservations for patrons of dining establishments.
Work Context
Spend Time Standing —
Contact With Others —
Face-to-Face Discussions —
Work With Work Group or Team —
Deal With External Customers —
Indoors, Environmentally Controlled —
Spend Time Walking and Running —
Spend Time Making Repetitive Motions —
Physical Proximity —
Importance of Being Exact or Accurate —
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls —
Responsible for Others' Health and Safety —
Frequency of Decision Making —
Coordinate or Lead Others —
Deal With Unpleasant or Angry People —
Impact of Decisions on Co-workers or Company Results —
Time Pressure —
Responsibility for Outcomes and Results —
Freedom to Make Decisions —
Structured versus Unstructured Work —
Sounds, Noise Levels Are Distracting or Uncomfortable —
Importance of Repeating Same Tasks —
Telephone —
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets —
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
Actively looking for ways to help people.
Speaking
Talking to others to convey information effectively.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition
The ability to identify and understand the speech of another person.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Speech Clarity
The ability to speak clearly so others can understand you.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
