Interviewers, except eligibility and loan interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing the form. May sort, classify and file forms.
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Compile, record, and code results or data from interview or survey, using computer or specified form.
Review data obtained from interview for completeness and accuracy.
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
Identify and report problems in obtaining valid data.
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
Meet with supervisor daily to submit completed assignments and discuss progress.
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
Assist individuals in filling out applications or questionnaires.
Supervise or train other staff members.
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
Locate and list addresses and households.
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
Prepare reports to provide answers in response to specific problems.
Work Context
Telephone — 98% responded "Every day".
Contact With Others — 97% responded "Constant contact with others".
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Detailed Work Activities
Supervise clerical or administrative personnel.
Collect deposits, payments or fees.
Interview employees, customers, or others to collect information.
Interview employees, customers, or others to collect information.
Compile data or documentation.
Code data or other information.
Check data for recording errors.
Interview employees, customers, or others to collect information.
Assist individuals with paperwork.
Verify accuracy of financial or transactional data.
Negotiate financial arrangements.
Explain regulations, policies, or procedures.
Answer telephones to direct calls or provide information.
Prepare research or technical reports.
Obtain personal or financial information about customers or applicants.
Confer with coworkers to coordinate work activities.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
The ability to speak clearly so others can understand you.
Speech Recognition
The ability to identify and understand the speech of another person.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
