Waiters and waitresses take orders and serve food and beverages to patrons at tables in the dining establishment.
Take orders from patrons for food or beverages.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Clean tables or counters after patrons have finished dining.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Escort customers to their tables.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Inform customers of daily specials.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Describe and recommend wines to customers.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Provide guests with information about local areas, including giving directions.
Garnish and decorate dishes in preparation for serving.
Work Context
Contact With Others — 90% responded "Constant contact with others".
Spend Time Walking and Running — 83% responded "Continually or almost continually".
Spend Time Standing — 80% responded "Continually or almost continually".
Importance of Being Exact or Accurate — 40% responded "Extremely important".
Work With Work Group or Team — 40% responded "Extremely important".
Spend Time Making Repetitive Motions — 39% responded "Continually or almost continually".
Deal With External Customers — 56% responded "Extremely important".
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 62% responded "Continually or almost continually".
Deal With Unpleasant or Angry People — 43% responded "Once a week or more but not every day".
Coordinate or Lead Others — 44% responded "Extremely important".
Impact of Decisions on Co-workers or Company Results — 38% responded "Very important results".
Telephone — 49% responded "Every day".
Importance of Repeating Same Tasks — 33% responded "Important".
Frequency of Decision Making — 45% responded "Every day".
Responsible for Others' Health and Safety — 31% responded "Moderate responsibility".
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 50% responded "Every day".
Spend Time Bending or Twisting the Body — 30% responded "Less than half the time".
Level of Competition — 40% responded "Moderately competitive".
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Service Orientation
Actively looking for ways to help people.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Coordination
Adjusting actions in relation to others' actions.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.
Time Sharing
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Near Vision
The ability to see details at close range (within a few feet of the observer).
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Trunk Strength
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Stamina
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Arm-Hand Steadiness
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
