2 IT  jobs

We are looking for an Account Manager to join our existing corporate team, ideally located within an hour from our Slough office. This role will provide an effective account management resource within an agreed territory by managing all aspects of the operational client relationship and service delivery. Role Specifics Responsible for forecasting and delivering against specific market targets. Overall responsibility for securing credit for the portfolio. Identify and implement opportunities to increase usage of ancillary services. Manage the daily provision of the service to clients by managing the appropriate LeasePlan resources. Promote the usage of LeasePlan UK e-products with clients. Work to continuously increase the efficiency of LeasePlan and its provided services. Ensure the appropriate business processes exist and are implemented so that the operational goals of the client and LeasePlan are achieved. Work with the relevant resources/teams to assist in bringing leading edge thinking and best practice to clients in order to add value to the client and develop the account. Assist the New Business & Implementation Team on the implementation of new clients where applicable. Work closely with the relevant resources to maximizing client/account profitability. Build relationships and develop the trust of the customer and/or drivers. Develop and maintain key operational contact relationships within the clients. Regular face to face involvement with the client as well as service suppliers within the LeasePlan organisation. Required knowledge & experience A-Level or equivalent experience Fluent in business English language - written and verbal. Working knowledge of core Microsoft applications (MS Teams, Word and Excel). Comprehensive experience in an operational sales environment. A proven track record in building long term relationships in a client driven environment. Experience of working in a commercial environment at an operational level. Comprehensive experience of planning and managing all operational activities for the client. Comprehensive evidence of ability to achieve and deliver results. Proven track record in operating as part of a team to deliver excellent client service. Comprehensive experience of analysing data to deliver excellent operational support and outcomes for the client. Full understanding of relevant LeasePlan products, processes and systems. Experience of actively participating in a team environment, whilst demonstrating the capability to work independently. Job Types: Full-time, Permanent Salary: From £40,000.00 per year https://surveyheart.com/form/6309e6a91a4f557639ba207b

Full Job DescriptionLocation: Full-time Remote Working –UK Based Salary: £20,592 basic salary + £3,200 OTE bonus Hours: 37.5 per week. This is a shift-based role and will require you to be flexible and available to work Monday to Friday, between 8am to 6pm Be a part of, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mindsets. What will you be doing? You’ll be owning the customer relationship, handling and resolving phone calls in an efficient and timely manner. You will be liaising with other departments within Care and the rest of the group to resolve account queries. You will be providing support to the Corporate Account and Service Managers to ensure the smooth running of the customer accounts. As well as liaising with and the rest of the group to resolve technical and international network related queries. World Class Customer Service is key in this role with a focus on First Contact Resolution. You will be advocating and guiding the customer to self-serve opportunities. Who are we looking for? You will need to be customer focussed with excellent communication skills, both verbal and written Ability to multitask and work to tight deadlines and possess good analytical skills Ability to work under pressure whilst maintaining a professional manner High attention to detail Good level of literacy and numerical skills. Willing to learn. Strong team playerRemote working requirements: In order to be successful in this home based role there are some minimum requirements that you would need to commit to: Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds: Min Download speed –10Mbps, Min Upload Speed –5Mbps Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection You will need a desk and suitable chair to work from comfortably and professionally You will be provided with a laptop and headset, additional items can be ordered through the system upon joining the businessWhat’s in it for you? An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with. #Together we canare regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. https://surveyheart.com/form/6309e6a91a4f557639ba207b