Job Summary: As a Bartender in Playbox, you will play a crucial role in creating a memorable and enjoyable experience for our guests. You will be responsible for crafting and serving a variety of beverages and cocktails in a fast-paced and dynamic environment. Your ability to provide exceptional customer service, maintain a clean and organized bar area, and adhere to responsible alcohol service guidelines will be essential to your success in this role.
- Prepare and serve a wide range of beverages, including cocktails, beers, wines, and non-alcoholic drinks, following standard recipes and company guidelines.
- Ensure that all drinks are made accurately and presented professionally, adhering to quality standards.
- Provide excellent customer service by engaging with guests, taking drink orders, and offering recommendations based on guests' preferences.
- Handle guest inquiries and resolve any issues or concerns promptly and courteously.
Responsible Alcohol Service:
- Verify the age of guests to ensure legal drinking age compliance.
- Refuse service to intoxicated or underage individuals in accordance with local laws and company policies.
- Monitor guest alcohol consumption and prevent overconsumption.
- Keep the bar area clean, organized, and well-stocked at all times.
- Perform routine cleaning tasks, such as washing glassware, utensils, and bar equipment.
- Restock supplies, including liquor, mixers, garnishes, and disposables.
- Accurately process cash, credit card, and electronic payments for drink orders.
- Maintain an organized cash register and accurately account for all sales transactions.
- Familiarize yourself with and strictly adhere to all alcohol laws.
- Comply with the venue's policies and procedures, especially those related to safety, security, and hygiene.
- Collaborate with other members of the food and beverage team to ensure smooth operations.
- Assist servers and other staff as needed during peak times.
Upselling and Promotions:
- Promote special offers, gaming promotions, and events to guests to increase sales.
- Encourage guests to participate in gaming activities while enjoying their beverages.
- Previous bartending experience is preferred but not mandatory.
- Knowledge of various drink recipes and mixology techniques.
- Excellent customer service and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Basic math skills for cash handling and order processing.
- Familiarity with responsible alcohol service practices.
- Willingness to work evenings, weekends, and holidays as required.
- Ability to stand for extended periods.
- Lift and carry heavy kegs and cases of beverages.
- Work in a fast-paced and sometimes loud environment.
This job description is intended to convey information essential to understanding the scope of the bartender position at Playbox. Duties and responsibilities may change or be supplemented as the needs of the venue evolve.