Full Job DescriptionLocation: Full-time Remote Working –UK Based
Salary: £20,592 basic salary + £3,200 OTE bonus
Hours: 37.5 per week. This is a shift-based role and will require you to be flexible and available to work Monday to Friday, between 8am to 6pm
Be a part of, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mindsets.
What will you be doing?
You’ll be owning the customer relationship, handling and resolving phone calls in an efficient and timely manner. You will be liaising with other departments within Care and the rest of the group to resolve account queries.
You will be providing support to the Corporate Account and Service Managers to ensure the smooth running of the customer accounts. As well as liaising with and the rest of the group to resolve technical and international network related queries.
World Class Customer Service is key in this role with a focus on First Contact Resolution. You will be advocating and guiding the customer to self-serve opportunities.
Who are we looking for?
You will need to be customer focussed with excellent communication skills, both verbal and written
Ability to multitask and work to tight deadlines and possess good analytical skills
Ability to work under pressure whilst maintaining a professional manner
High attention to detail
Good level of literacy and numerical skills.
Willing to learn.
Strong team playerRemote working requirements:
In order to be successful in this home based role there are some minimum requirements that you would need to commit to:
Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds: Min Download speed –10Mbps, Min Upload Speed –5Mbps
Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection
You will need a desk and suitable chair to work from comfortably and professionally
You will be provided with a laptop and headset, additional items can be ordered through the system upon joining the businessWhat’s in it for you?
An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with.
#Together we canare regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.