First-line supervisors of gambling services workers directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Respond to and resolve patrons' complaints.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Monitor payment of hand-delivered jackpots to ensure promptness.
Greet customers and ask about the quality of service they are receiving.
Perform paperwork required for monetary transactions.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Reset slot machines after payoffs.
Answer patrons' questions about gaming machine functions and payouts.
Record the specifics of malfunctioning machines and document malfunctions needing repair.
Report customer-related incidents occurring in gaming areas to supervisors.
Establish and maintain banks and table limits for each game.
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Exchange currency for customers, converting currency into requested combinations of bills and coins.
Monitor stations and games and move dealers from game to game to ensure adequate staffing.
Clean and maintain slot machines and surrounding areas.
Evaluate workers' performance and prepare written performance evaluations.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Record, issue receipts for, and pay off bets.
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
Determine how many gaming tables to open each day and schedule staff accordingly.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Establish policies on types of gambling offered, odds, or extension of credit.
Interview and hire workers.
Train, supervise, schedule, and evaluate workers.
Work Context
Indoors, Environmentally Controlled —
Deal With External Customers —
Contact With Others —
Work With Work Group or Team —
Face-to-Face Discussions —
Importance of Being Exact or Accurate —
Spend Time Standing —
Physical Proximity —
Sounds, Noise Levels Are Distracting or Uncomfortable —
Frequency of Decision Making —
Deal With Unpleasant or Angry People —
Impact of Decisions on Co-workers or Company Results —
Freedom to Make Decisions —
Importance of Repeating Same Tasks —
Responsibility for Outcomes and Results —
Frequency of Conflict Situations —
Spend Time Walking and Running —
Structured versus Unstructured Work —
Telephone —
Coordinate or Lead Others —
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls —
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Coordination
Adjusting actions in relation to others' actions.
Service Orientation
Actively looking for ways to help people.
Time Management
Managing one's own time and the time of others.
Negotiation
Bringing others together and trying to reconcile differences.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Persuasion
Persuading others to change their minds or behavior.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension
The ability to read and understand information and ideas presented in writing.
